Scale Faster with IT Support
You Can Always Rely On

We help businesses improve efficiency, stay secure, and grow with personalized tech they never have to worry about.

24/7 human-first support
Proactive fixes and training to prevent issues
No surprise costs or confusing fine print

A Frustration-Free Way
to Grow Your Business with Tech

Get problems fixed FAST.

Anything from printer meltdowns and glitchy servers, to ransomware attempts and panicked staff members who clicked the wrong link.

Our average response rate is 2 minutes, and you’re not bounced between departments or ghosted mid-issue.

Receive enterprise-grade protection.

Multi-layered protection, real-time monitoring, backup & recovery, phishing defense, endpoint security, training for your team, and more.

We put an “Iron Dome” around your business from day one.

Have your data backed up and tested regularly.

We automatically backup regularly, and manually test to make sure they work when you need them most.

No matter what might happen, we’re making it super easy for you to be up and running the very same day.

Have all your questions answered, always.

Your team will never be made to feel “dumb” for asking, no matter what questions they ask.

You get peace of mind, clarity, and confidence in using tech to achieve your goals.

Receive support to plan for the future.

Need to add 5 new staff? Opening a second location? Switching software platforms?

We help you with planning, budgeting, and implementing tech that scales with your growth.

Know what’s happening at all times.

You shouldn’t have to chase down status updates or wonder what’s happening behind the scenes.

We show you what’s been done, what’s in progress, and what’s coming next, so you always know where things stand.

We’re a no-nonsense IT company based in West-Michigan, built for businesses that are done settling for “just okay.”

We’ve been in the trenches for 16+ years, and helped teams stay protected from cyber threats, cut down wasted hours, and create smoother, smarter systems that support real growth.
We know the difference between looking good on paper and showing up when it counts.
We don’t believe in one-size-fits-all support. We take the time to understand how your business works, what’s getting in the way, and how tech can move you forward.

If you’ve ever said “this shouldn’t be my job” when dealing with IT… That’s exactly why we exist.

The people behind ZATIS

Meet our Team

Jason Smith

CEO & Tech Specialist

Ben Donnerhack

Chief Technology Officer

Jon Dempster

Sales and Purchasing Manager

Julie Trinidad

Helpdesk

Manager

Chip Calumpang

Centralized

Services

WHAT WE DO

Our Services

We offer end-to-end tech support built around what growing businesses actually need, and not vague SLAs, or confusing technical jargon.

You get the right mix of strategy, support, and security to keep your operations running smoothly.

Compliance & Risk Management

Whether you handle financial, legal, or sensitive client data, we help you meet compliance requirements and reduce risk with the right policies, reporting, and protections in place.

OnSite Technical Support & Training

Our team of engineers will come to your business and help you with any technical issue or challenge you might have. They can also train your team on how to make the best out of your tech.

Strategic Goal-Oriented IT Planning

You get tech that’s aligned with your business goals, whether that's scaling up, opening new locations, or migrating systems without disruption.

On/Off-boarding & Offboarding Support

We make it easy to bring new staff on or off your systems with secure access, proper permissions, and clear documentation every step of the way.

IT Documentation & Asset Management

We track and document your entire IT environment – devices, licenses, passwords, warranties – so nothing slips through the cracks, and everything stays organized.

Cloud Solutions for
All Business Types

You'll be able to work from anywhere with secure, flexible cloud infrastructure that supports your team and your data — whether you’re remote, hybrid, or in-office.

Tool Management
& Configuration

We configure and manage tools like Microsoft 365, Google Workspace (and many others) with secure access, smooth syncing, and reliable support across all your devices.

Patch Management & Software Updates

We monitor, test, and roll out updates on schedule to keep your systems secure and running smoothly, without interrupting your work.

Hardware, Software & Licensing

We manage all the details, from procurement and setup to renewals and upgrades, so your team always has the right tools for the job.

Vendor Comms
& Management

We act as your main point of contact for third-party vendors – internet, phone, software providers – so you don’t waste time chasing different support desks.

Disaster Recovery Planning

Beyond backups, we create full recovery strategies to ensure your business can keep operating, even if something serious goes wrong.

Get a FREE Cybersecurity CheckupTakes 30 seconds to book. No pitch.

TESTIMONIALS

What Our Clients Say About Us

"This is a great one!"

"This company treats their customers with honesty and integrity. In the business world it is refreshing to find a solid company with good morals, who has your back. If you are looking for a good IT company, this is a great one!"

-Monica K

Office Manager

"Working with ZATIS has been an absolute pleasure!"

"Working with ZATIS has been an absolute pleasure. Their team of skilled staff members is not only very knowledgeable in their field, but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that works perfectly for our business. I cannot recommend ZATIS highly enough for any business seeking exceptional IT solutions."

- Juan G

Vice President of Operations

"Highly recommend this"

"ZATIS is excellent! They have gone above and beyond for our small business and I would highly recommend them! If you want personal service and superb communication, ZATIS is the team for you!"

- Lacy W

Internal Operations Manager

average msp

“We’ll get back to you.”

Jargon, confusion, blame

Endless back-and-forth

Surprise fees and fine print

Disappearing after onboarding

Treated like a number

Rotating techs

Vague reports

“Fix it when it breaks” approach

No documentation or visibility

Missed handoffs and dropped tickets

Stress around growth and scaling

working with us

Fast and direct support

Clear answers and ownership

Issues resolved, properly explained

Transparent and predictable pricing

Consistent service throughout

Treated like a partner who matters

Personally assigned techs

Easy-to-read specific reports

Proactive support that prevents issues

Everything tracked and logged

Tight processes and full accountability

Step-by-step planning for growth

We Partner with the Best
to Give You the Best

We work directly with trusted names like ControlOne, Kaseya, Microsoft 365, DUO, Keeper, Datto, RocketCyber and others to bring you proven, enterprise-grade technology that fits your business.

These partnerships mean better tools, faster solutions, and direct access to resources that will help your business grow and stay secure. When you work with us, you’re backed by the best in the industry, without the complexity of dealing with them yourself.

Who We Serve

We help small businesses across many industries, with deep experience in Hospitality, Health, Education, Professional Services, Construction, and more.

Most importantly, we work with business owners who:

Understand tech
is an investment.

Care deeply about the work they’re doing.

See their vendors

as partners.

READY TO GIVE US A TRY?

We’ll Make Technology One Less Thing

You Have to Worry About

We’ll Make Technology One Less Thing You Have to Worry About

If you’ve made it this far, you must be at least curious about how working with us might look like.

We’ve helped dozens of businesses improve their output, security, and overall confidence in tech… and we’d be glad to do the same for you.

With that in mind, we’re offering a Free Cybersecurity Health Checkup where we’ll look at your current setup, highlight any risks or inefficiencies, and answer your questions honestly.

You will receive an easy-to-read report with any recommendations we might have.

You can choose to implement these yourself, send them to your current IT people, or talk to us about how we could help better secure your business.

Don’t worry, there won’t be any pitch at the end of the call. We just want to help. You’re also free to ask anything, and we’ll give you real transparent answers.

If you’ve made it this far, you must be at least curious about how working with us might look like.

We’ve helped dozens of businesses improve their output, security, and overall confidence in tech… and we’d be glad to help you do the same.

With that in mind, we’re offering a Free 12-Point Cybersecurity Health Checkup where we’ll look at your current setup, highlight any risks or inefficiencies, and answer your questions honestly.

You will receive an easy-to-read report with any recommendations we might have.

You can choose to implement these yourself, send them to your current IT people, or talk to us about how we could help better secure your business.

Don’t worry, there won’t be any pitch at the end of the call. We just want to help. You’re also free to ask anything, and we’ll give you real transparent answers.

Here Because You’re Thinking
of Switching from Another IT Provider?

Here Because You’re Thinking of Switching from Another IT Provider?

Most businesses don’t switch IT providers because of one catastrophic failure. They switch because of a slow, grinding breakdown of trust.

At first, it’s tolerable… a few unanswered calls, a support ticket that drags on, a confusing invoice with extra charges you didn’t expect.

You justify it: “They’re probably just busy.”

You tell yourself it’s manageable. Not ideal, but fine for now.

Eventually, your team is doing workaround after workaround… because the IT provider is too slow or dismissive.

You’re paying for “unlimited” support but feel like every request comes with a hidden fee.

You’re told your systems are safe… until a scare proves otherwise.

And when something goes wrong? It’s never their fault. It’s the vendor, your ISP, your staff.

This is what “good-enough” IT looks like in the real world:

You waste hours chasing responses, or worse, you get ghosted entirely. (Yes, some business owners said their IT provider literally disappeared.)

You’re nickel-and-dimed for every small change, and the invoices don’t make sense. One business owner realized they were still being billed for devices they no longer owned.

You’re sold a dream of proactive care but only hear from your provider when something breaks. There’s no long-term plan, just reaction after reaction.

You’re talked down to when you ask questions, made to feel dumb for not knowing the jargon. Instead of educating you, they intimidate or deflect.

You’re told you’re protected, but when a breach or disaster hits, they’re nowhere to be found.

You’re treated like an account number, not a business partner. Their solutions are cookie-cutter. Their interest in your company? Minimal.

Worst of all, you start lowering your expectations.

Your team stops reporting issues because they know nothing will change.

You accept slow fixes, vague updates, and rotating techs who don’t know your setup because you assume that’s just “how IT is.”

If that’s where you are right now, and you want to see how reliable IT support looks like…

We Can Help You Make The Switch
(Without Headaches)

We Can Help You Make The Switch (Without Headaches)

We’ve guided dozens of businesses through this exact transition.

Messy setups, uncooperative providers, missing documentation... we’ve seen it all, and we know how to clean it up without causing you headaches.

We start with a full technology audit so you know what’s working, what’s at risk, and what needs attention.

Once that’s done, we handle the handover from your current provider.

That includes securing credentials, collecting documentation, and managing the awkward conversations you don’t want to have.

We then create a step-by-step transition plan, mapped around your business hours, staff needs, and ongoing projects. If something needs to change, we’ll explain why, and how we’ll do it without downtime.

Your team gets onboarded clearly and respectfully.

We walk them through what’s new, answer every question, and make sure no one feels lost, rushed, or “too dumb to ask.”

You get updates at every stage. You always know what’s happening, what’s next, and who’s handling it.

And once the switch is done, we check in, tighten the gaps, and make sure everything is running smoothly.

If that sounds like something you want to explore, schedule a call with our team below.